PULSE - Digital Banking Experience

PULSE - Digital Banking Experience

A modern digital banking experience built around clarity, speed, and trust, making everyday financial management feel effortless across every touchpoint.

WE DOING

We rebuilt a retail bank's

everyday experience around

three things: what is in the

account, what is about to

leave it, and what to do.

Year
2025
Services

UX Research

UI/UX Design

Design System

Motion Design

Industry
Financial Services
PULSE - Digital Banking Experience

47%

SUPPORT CALLS

Calls about “why is my balance different” fell after pending amounts were shown inline.

2.8X

MOBILE PAYMENTS

Transfers moved to mobile once the flow fitted on one screen with no scrolling.

35%

FASTER ONBOARDING

Account opening shortened by removing four fields the bank already held answers for.

94%

TASK COMPLETION

Testers finished the five most common tasks unaided, against 71% on the previous release.

Clarity Is a Regulated Product Feature

In banking, an unclear interface is not only a usability problem — it is a compliance one. Balances that hide pending transactions, fees explained after the fact and confirmations that read as marketing all erode the same thing. We rewrote every number on the primary screen to state its own basis, and every confirmation to say what had actually happened.

AVAILABLE FOR 3 PROJECTS
WORKING WORLDWIDE